SAP® EWM Service: Added Value for All SAP® EWM Systems

Are you looking to use your SAP® EWM solution’s full potential, but facing complications such as system complexity, messy code additions, a lack of process understanding and a shortage of resources? With our SAP® EWM service for all operational SAP® EWM systems – whether implemented by us at KNAPP or by another provider – we help you create added value for your business.

Looking for support for your existing SAP® EWM solution?
Learn more about our SAP® EWM service!

From 24/7 SAP® EWM Service Desk to full service provider

Whether you’re looking for a 24/7 SAP® EWM hotline or a full service provider for your existing SAP® EWM solution, you can rely on and benefit from our SAP® EWM with MFS expertise that we have built up over the course of various WMS and WCS retrofit projects for automation solutions by KNAPP and other providers. This, coupled with our special process and industry expertise, means we understand your requirements and goals, allowing us to unlock your SAP® EWM solution’s full potential together.

24/7 SAP® EWM Service Desk – round-the-clock expertise

Our ITIL®-certified 24/7 SAP® EWM Service Desk is available for all SAP® EWM solutions. Support is ramped up in phases based on a comprehensive analysis of the processes, material flows and systems in your warehouse, giving our in-house SAP® EWM experts what they need to support your SAP® EWM system’s unique requirements. Our range of services includes everything from a full service SAP® EWM hotline to hybrid models that provide support at predefined times or for specific processes.

Our services

  • 24/7 support for all SAP® EWM systems from our in-house SAP® EWM experts
  • Support geared for optimizing the detection and resolution of recurring errors and performance issues
  • On-demand support for requests such as support during inventory, configuring hardware, managing master data, cleaning up the system, archiving or S-Notes

SAP® EWM consulting and development – one optimal solution

It would be a mistake to underestimate how often post hoc adaptations to existing customized SAP® EWM systems are needed and the amount of work they involve. As an SAP partner and expert, we provide the outside point of view you need to find optimization potential in your SAP® EWM system and to implement these optimizations in a timely manner.

Our services

  • Comprehensive support of your warehouse logistics in SAP® EWM including adapting and optimizing existing processes for expansion projects
  • Simplification of your systems with the targeted use of SAP® EWM standards
  • Use of KNAPP best practice solutions for different sectors
  • Expert support for technical project management
  • Migration to SAP® EWM for S/4HANA

“KNAPP is the ideal SAP® EWM partner for us because they deliver more than just software expertise. Their process and industry know-how is invaluable. Although we didn’t originally implement SAP® EWM with KNAPP, they understand our system’s unique features thoroughly and constantly show us opportunities to optimize, which we then take together.”

Gerhard Goldgruber
Strategic Head of Process Management and SAP
Frutura

SAP® EWM upgrade and release management –
from release updates to S4/HANA migration

SAP® EWM is a powerful warehouse management system that increases the efficiency and flexibility of logistical processes. To make the most of its advantages, it’s important to regularly upgrade and update the software. Whether you’re updating to the latest release or migrating to S/4HANA, we’re there to help you profit from the latest functions and improvements, which both ensure security and stability and make it easier to adapt to changing business requirements.

Our services

  • S/4HANA upgrade
  • Upgrading to a new release
  • SAP Notes
  • Updates

SAP® EWM courses – polish your SAP® EWM skills

SAP® EWM training courses are an important investment for building up or improving your company’s in-house SAP® EWM knowledge. With the right courses, your employees will be able to make the most of your SAP® EWM solution’s power and flexibility, optimizing your warehouse processes and increasing customer satisfaction. We offer different courses based on your learning needs, existing knowledge and desired certification level.

Our services

  • User training for SAP® EWM and best practices
  • Key user training with a focus on deepening knowledge, process orientation and best practices
  • Control center training for operation, monitoring and troubleshooting

“KNAPP is very committed to upholding our Service Level Agreement and ensuring customer satisfaction. They process problems and requests for change promptly and proficiently, making KNAPP the ideal SAP EWM partner to accompany us through our future developments and optimizations of our software landscape.”

Laura Renk
Head of IT
Tela GmbH

Remote or on-site SAP® EWM support

Temporary, hands-on support for SAP® EWM projects makes sense when you need to augment or outsource your own SAP® EWM expertise. Our experts react flexibly to the challenges and demands of different phases of an SAP® EWM project. Whether for development, customization, startup or hypercare, we offer qualified, experienced support for a successful implementation and rollout of SAP® EWM.

Our services

  • Developer resources with different focuses, including SAP® EWM MFS, UI5 and integration of automation technologies
  • Key users to provide support during operation, introducing new processes or hypercare
  • Assistance during operation and hypercare in the flow control room
  • SAP® EWM users for support during operation
  • Project resources for specific support in various phases

Preconfigured hardware for efficient SAP® EWM processes

As a full service provider, we complement our SAP® EWM services with the right hardware as needed. These technologies, preconfigured to match your logistics processes, fit seamlessly into your system and ensure that it continues to operate smoothly.

Our services

  • Industrial tablets with Fiori screens for forklift control systems and more
  • Pick-by-voice hardware

Which of our SAP® EWM services will give you the added value you need?
Let’s figure it out together.

Meet the companies who are already relying on our SAP® EWM service:

Frutura Mitarbeiter mit RFI-Scanner und Bananen
Frutura and KNAPP bolster their partnership
To adapt their existing SAP® EWM solution to the processes in their new logistics center in Vorchdorf, Austria, Frutura again turned to the experts at KNAPP.
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Ansicht des Standorts der Papierfabrik Tela GmbH in Niederbipp, Schweiz
Tela relies on KNAPP’s 24/7 SAP® EWM Service Desk
Tela GmbH, a paper manufacturer, has been relying on KNAPP’s 24/7 SAP® EWM Service Desk to ensure that their SAP® EWM 9.0 solution works smoothly.
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Flender und KNAPP IT Solutions vertiefen SAP® EWM-Partnerschaft u.a. mit einer Implementierung von fahrerlosen Transportsystemen von einem Drittanbieter in die bestehende SAP® EWM-Lösung am Standort Mussum, Deutschland.
Flender and KNAPP build on their SAP® EWM partnership
KNAPP and Flender GmbH, a worldwide leader in the manufacturing of mechanical and electrical drive systems, have built on their partnership by implementing automated guided vehicle systems into an existing SAP® EWM solution.
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Let’s make the most of your SAP® EWM solution together.