Smart service solutions for your success
Both market and consumer demands are constantly changing. To have a successful automation solution means that your system must work efficiently and reliably, be adaptable to changes, and provide optimal availability.
This is exactly what we provide in our comprehensive service portfolio: All the necessary services for ongoing system operation as well as proactive, preventive solutions and a new generation of digital services.
Our service intelligence for your success… Is more than just a slogan, it is the basic value in working together with our customers for their success every day.
Why service?
Smart service provider
Customer service employees
Resident engineers
and more configurable services
Modern automated logistics systems require a modern approach to service. We are your partner across the entire service value chain.
At KNAPP, International Customer Service follows the approach of full life cycle management, supporting logistics systems worldwide in many sectors throughout their life cycle. We are on-site with you during the setup of your warehouse, its ramp-up phase and then support you throughout the year when it’s just business as usual. Changing business models? We can help. We take you through your current installation design and show you where modernization will benefit your business. Here, retrofitting pays off with the maximum lifespan and performance of your system.
One step ahead with smart services
Use data strategically for optimal operation
Our innovative analysis tools provide the data you need to optimize your entire business.
Through professional monitoring and system analysis you can increase your system’s efficiency and have the data you need to make sound decisions.
Working with you, our experts keep an eye on all the services along your value chain, provide help in analyzing logistical data, recommend actions for you to take and help coordinate these measures.
Discover our Service Modules for the agile operation of your logistics solutions. Configurable, efficient and flexible – perfectly tailored to your needs and your business model.
The KNAPP Service Portfolio
Reactive Services
- Service Desk
- Call-out Service
- Repair Service
- Service Delivery Management
Preventive Services
- Ramp-up Services
- Spare Parts Management
- Resident Services
- Inspection and Maintenance
- Hypercare Support
- Testsystem Support
- Control Room Support
- Multi-Site Control Center
- IT Security
- IT Continuity Management
- Customization and Optimizations
- Retrofit
- Global Service Academy
- Logistics Consulting
Predictive Services
- Condition Monitoring
Comprehensive data on live operation through sensors - KiSoft SCADA
Real-time machine status visualized for the entire installation as well as components (runtimes, switching cycles etc.) - KiSoft CMMS
Top system operation thanks to efficient servicing and repair management - KiSoft Analytics
Big data solution for analyzing and visualizing system conditions and optimizing the entire logistics system - SAP FSM | Field Service Management
Simplified maintenance work using different features
Flexibility. Efficiency. Agility.
Our service principles
Full Life Cycle Management
We support your installation across its entire life span. If your business model changes, we have the right solution.
Competence builds trust
In our KNAPP Global Training Center, we train your employees to become specialists on your system.
Output optimization
All of our KNAPP products and services are innovative high-tech tools that can help you implement your business case in the best possible manner and maximize your productivity.
Reliable experts
Your personal contact knows your system and requirements inside out.
24/7/365 Service
Our ITIL®-certified Service Desk employees speak nine languages and are available 24/7/365 thanks to the follow-the-sun-concept.
Worldwide service network
Benefit from seamless support with more than 30 service subsidiaries and partners at your service.
Demand-Oriented Solution
We customize your service solution to fit your business model.
Professional system analysis
Use our dashboards to visualize and evaluate your KPIs. KiSoft Analytics and KiSoft CMMS are there to assist.
Predictive system operation
Do what your system needs when it’s needed. We offer both tactical and strategic advice.
Training courses
Service subsidiaries
Service partner
our service intelligence for your success
As a Service Sales Manager you calculate, present and negotiate individual offers and service contracts – just like custom tailoring for a suit – that are adapted to the requirements and wishes of our customers and develop flexibly as needed.
Nothing lasts forever, not even warehouse logistics. This means many businesses are faced with the pressing question: Should I invest in a new installation or retrofit my current one? We help you make that decision and explain the advantages of modernizing your warehouse, including how it can improve your sustainability.
Have we sparked your interest?
We look forward to hearing from you.